Last updated: May 8, 2026
Privacy Policy
Guangdong Starshine Drive Co., Ltd. respects your privacy. This page explains what information we collect through this website, why we collect it, how we use it, and what choices you have.
Table of Contents
Who we are
This website is operated by Guangdong Starshine Drive Co., Ltd. We manufacture and supply gear reducers, gearmotors, and related drive solutions for industrial applications.
This website is mainly used to introduce our company, products, solutions, resources, and contact channels. It is not a user account platform. Visitors do not need to register or log in to browse this website.
What information we collect
We collect only the information needed to answer inquiries, understand application conditions, improve the website, and protect the website from misuse.
1. Information you send to us
When you submit a contact form, RFQ form, email, or message, we may collect the information you choose to provide, such as:
- Name
- Email address
- Phone number
- Company name
- Country or region
- Website or business profile
- Product model, ratio, torque, speed, power, quantity, or application details
- Photos, drawings, nameplates, files, or other documents you upload or send
- Any message or project information you include in the form
Some technical details may help us give a more useful answer. For example, a reducer nameplate, mounting size, motor power, output speed, or application condition can help us check a replacement route or suggest a more suitable model.
2. Information collected automatically
When you visit this website, some technical information may be collected automatically, such as:
- IP address
- Approximate country or region based on IP address
- Browser type and device type
- Operating system
- Pages visited
- Time and date of visit
- Referring page or traffic source
- Cookie identifiers, where cookies are used
3. Inquiry source and campaign information
If you visit our website through advertising, search engines, social media, email links, or other campaigns, the link may include tracking parameters such as UTM source, medium, campaign, or keyword information.
This helps us understand where the inquiry came from. It also helps us know which pages, languages, and product information are more useful to visitors from different markets.
Why we collect and use this information
We use personal and technical information for clear business purposes. We do not ask for information just to collect more data.
To answer your inquiry
We use your contact details to reply to your message, send product information, prepare a quotation, or arrange further communication.
To understand your application
Reducer selection often depends on torque, speed, mounting position, working hours, load type, and environment. Your project details help us reduce guesswork.
To support replacement checks
If you send an old model, nameplate, photo, or drawing, we may use it to check possible replacement options, dimensions, and compatibility points.
To improve our website
We use website activity and inquiry source data to improve page structure, product information, download resources, and language coverage.
To measure marketing results
Advertising and campaign data help us understand which ads or pages lead to real industrial inquiries, so we can reduce irrelevant promotion.
To protect the website
Technical data may help us detect spam, repeated abuse, security risks, fake submissions, or abnormal traffic.
Legal basis where required
Where privacy laws require a legal basis, we may process information based on one or more of the following:
- Your consent, such as when you submit a form or accept non-essential cookies.
- Legitimate business interests, such as replying to B2B inquiries, improving website security, and measuring website performance.
- Pre-contract or contract-related needs, such as preparing quotations, checking technical requirements, or discussing order details.
- Legal obligations, such as tax, accounting, recordkeeping, compliance, or dispute handling.
Google Ads, analytics, and website measurement
We may use Google Ads, Google Analytics, Google Tag Manager, or similar tools to understand website visits, advertising performance, and inquiry conversions.
These tools may collect or receive information such as page visits, device data, browser data, approximate location, campaign source, ad click information, and conversion events.
We use this information to understand whether our website and advertising are reaching the right industrial users, such as engineers, distributors, importers, and maintenance teams.
For example, if many visitors from one market are looking for replacement reducer support, we may improve that page, add clearer model information, or prepare more useful technical resources for that market.
Where required, Google-related tags and advertising tools are controlled by your cookie consent choices.
International transfer
This is an international B2B website. If you contact us from outside China, your information may be processed in China and in other countries where our website tools, email tools, service providers, or business partners operate.
We take reasonable steps to protect personal information during storage, transfer, and processing.
How long we keep information
We keep personal information only for as long as needed for the purposes described in this Policy, unless a longer period is required by law, tax rules, accounting rules, contract needs, dispute handling, or technical support needs.
| Website logs | Usually kept for a limited period for website security, troubleshooting, and traffic analysis. |
|---|---|
| Inquiry records | May be kept for a reasonable business period because industrial projects, replacement checks, distributor discussions, and technical support may continue over time. |
| Uploaded files | Kept as long as needed to review your project, quotation, replacement request, or technical support case. |
| Cookie choices | Kept as needed to remember your consent choice and support compliance records. |
Your rights and choices
Depending on your location, you may have rights over your personal information. These may include the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information where applicable
- Object to or restrict certain uses of your information
- Withdraw consent for non-essential cookies or marketing communication
- Request a copy of your information where applicable
- Opt out of certain sharing or targeted advertising where applicable
To make a request, please contact us using the contact details below. We may need to verify your identity before processing certain requests.
Data security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, file transfer, or internet transmission can be guaranteed to be fully secure. Please avoid sending sensitive personal information that is not needed for your inquiry.
Third-party links
This website may contain links to third-party websites, platforms, videos, catalogs, downloads, or business pages. We are not responsible for the privacy practices of those third parties.
Please review their privacy policies before submitting information to them.
Children’s privacy
This website is intended for business and industrial users. We do not knowingly collect personal information from children.
Updates to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Contact us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us.